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How to find a paid voucher that isn’t showing on your list
Customers not finding confirmation emails
Customers claiming they have not received their confirmation emails?
Add customers to a blacklist
If a customer keeps on creating bookings and no showing, here is how to add their email to a blacklist
Enforce a menu for a certain amount of people
Here is how to enforce a menu for a ‘X’ amount of people and more
Add pre-payments/pre-authorisations to menus
How to Add Pre-Payments or Pre-Authorisations to Menus
How to remove an event from your normal booking journey
How to unpublish an event from your booking journey
Squeeze In’s
If you would like to enable customers to squeeze in for shorter periods than your cover times, here is how to do it
Removing a pre-paid / pre-authorisation
Here is how to remove a pre-paid / pre-authorisation
Addding / Updating Terms and Conditions
Here is how to add or update terms and conditions
Add tables to a menu
If you wish certain menus to be booked on certain tables, here’s how to do it
Add a customers pre order
If a customer has sent you their pre order instead of adding it themselves, here is how to add it to their booking
Remove certain booking times
If you wish to make certain times not available to customers, please follow this guide
Create custom booking links
If you would like to track how many customers are booking through specific channels, here is how to create custom booking links
Convert a normal booking into a private hire
Here is how to convert a normal booking into a private hire
Increasing or Decreasing the Maximum Bookable Party Size
You can control the maximum party size customers are allowed to book online. Before increasing this number, please ensure you have suitable tables or table groups available to accommodate larger parties. If you need to create new table groups, please follow the relevant table group setup guide before adjusting this setting. How to Change the […]
How to Remove Booking Times
This guide shows you how to remove a range of booking times from appearing on your booking journey (e.g. blocking bookings between 2:00pm – 4:00pm). 1. Access Booking Messages Go to Manage Venue Select Booking Messages 2. Create a New Rule On the right-hand side: Enter a Title (e.g. No Bookings) Leave Message blank Add […]
Customise your confirmation email address
You can now send all transactional emails through your own Gmail account. If you would like to do this, please follow this guide: Create an account with gmail ‘yourbusinessname@gmail.com’ Once logged into your account click the circle with your initials on (it’s in the top right of the screen) Click MANAGE YOUR GOOGLE ACCOUNT Click […]
How to buy a voucher for a customer
How to mark a deposit as paid in house
Here is a guide on how to mark a deposit on a booking as paid ‘in house’
How to redeem a voucher
How to find out what your cover times are set to
How to find out what your cover times are set to
How to view completed payments in Togo
How to view completed payments for bookings (not including vouchers)
Amending a size exclusion
Here is how to amend a size exclusion already set in the system
How to generate a payment link on a booking already in the system
Here is a guide on how to generate a payment link on a booking which is already in the system
How to amend a current deposit/pre-auth rule
Here is a guide on to amend a current deposit/pre-auth rule
Creating a one-off voucher
If you would like to create a one off voucher for a prize, for example you can follow these steps. Create a new voucher in MANAGE VOUCHERS > VOUCHER SETTINGS in the add voucher option give it a title, value and optional description, then click ADD OPTION. Your new voucher option will appear in […]
How to reset the cover times on existing bookings
How to reset the cover times on existing bookings
Amending Table Groups
Use this guide to update which tables belong to each group and keep your live bookings correctly allocated.
Updating Activity Text in Booking Journey
How to Update the Activity Text on the Booking Journey
Adding options and extras for Menu’s
To add options to your menu items your menu MUST be set as FULL FEATURE when it is initially created and either the PRE ORDER REQUIRED or PRE ORDER AVAILABLE check boxes need to be ticked on the MENU DETAILS page. Once you have added your item, scroll to the bottom of the page, you will […]
Vouchers FAQ
How do we set up and sell these gift vouchers/gift cards through our existing Togo integration? To sell vouchers on your website you add your unique link to your website. This can be found in your GO LIVE EMAIL or by clicking the BUY VOUCHERS button and copying the URL that is brought up in […]
Adjusting party size dropdowns for your restaurant
How to Set Up Party Size Options for Your Restaurant
Adding and Amending Opening Times (restaurants)
Opening times control when customers can make bookings through the system. These must be set correctly for availability to display as expected. How to Add Opening Times Go to Manage Venue from the home page. Select Opening Times. Enter the following details: Start Time End Time Last Booking Time Select the days these opening times […]
Amending Peak and Off-Peak Pricing (activity venues only)
Peak and off-peak pricing is controlled within your Activity Prepay Rules. You can either amend existing pricing rules or create new ones (for example, for school holidays or seasonal pricing). How to Amend Existing Pricing Go to Manage Venue. Select Manage Tables. Click Manage next to the activity you want to amend. Click Activity Settings. […]
Togo Update
We have updated Togo with a new sleek design with everything you need in one place.
Create a payment gateway to take payments or pre authorisations
Do you wish to sell vouchers and/or take payments or pre authorise cards, here’s how to set up a payment gateway
Setting up a deposit (pre-auth and taking payments)
Here’s how to create a pre payment or pre authorisation
How to change the order of your activities shown in your booking journey
If you would like to change the order in which your activities are shown on the customer booking journey, follow this guide.
Icon key
Here is a list of all the icons you may see in the live console – notes have been added by either the venue or customer – ignore warnings/ignore prepay has been ticked and/or the venue have added notes in the ‘Venue Notes (This Booking Only)’ box – deposit has been paid – deposit has […]
Temporarily adjust cover times
If you are wanting to temporarily adjust your cover times for a special occasion, e.g. Father’s/Mother’s Day, there are a couple of ways to do this. Both are done by creating a dummy menu or copying/creating a full feature menu, and utilising the Custom Covertime option in the menu settings. The easiest and quickest way […]
Refunding a customer
All refunds need to be processed through your payment provider. If you need to issue a customer a refund, this must be done directly through your payment provider. You can obtain the payment reference number from within Togo by finding the customers booking and clicking VIEW and then clicking BOOKING PREPAY/EVENT PREPAY at the top […]
Add and amend opening times (competitive socialising)
Here is a guide on how to add and amend opening times
Viewing the 4hr view and Full day view simultaneously
To be able to have the Full Day view open all times (for adding bookings) and also have the 4hr view open (for managing current bookings) you need 2 different sets of Login Details and 2 different Web browsers open at the same time. E.g. LOGIN 1 logged in to Togo in one web browser […]
How to set up Azure for CRM Mailbox access
Please see steps below we use for giving access to the mailboxes via azure graph API. Navigate to the Azure Portal via this link https://portal.azure.com/#home Log in with the email details you have set up for the CRM Need to create an ‘app registration’, you can name as you wish. Create new app. With account type : […]
Where to find the voucher link for your website/socials
Where to find the voucher link for your website/socials
How to amend a current deposit/pre-auth rule on an existing booking
How to Amend a Deposit or Pre-Authorisation Rule on an Existing Booking
How to add Assets in Togo CRM
To add an asset click MANAGE ASSETS, this will bring up a list of your current assets if you have any if you don’t click in the top right hand corner the button that says add asset. You will then be presented with the screen that allows you to add a TITLE to the asset […]
Moving a booking on the TABLE VIEW
To move an activity booking via the TABLE VIEW make sure booking is checked in on the system first. When checked in, the booked activity (Table) will turn green. To move them to a different activity/lane/stall etc Click and hold the green table until it starts to visually wobble, then drag onto desired activity/lane/stall etc […]
Moving a booking via the GRID VIEW
To move a booking via the GRID VIEW, just click and hold the desired booking and drag to the desired time or activity/table etc This feature enables you to be able to move customers from one activity to another for break downs etc. It only functions on the day of the activity.
Amend and delete existing booking messages
Here is how to amend and delete an existing booking message
HTML for booking messages and custom emails
Here is how to add HTML to make your booking messages, booking options and custom feedback emails stand out more
Amending Pre-Existing Tables
Use this guide to update table settings in your venue, including covers, occupancy limits, booking modes (venue-only, walk-in-only, non-bookable), and required follow-ups.
Add or remove Booking/Staff names
Here is a guide on how to add and remove Staff Members/Booking Names names from the system
Email all bookings on a specific date
Here is how to email all bookings on a specific date
Cancellation notice
Here is how you can amend how many days you require for a cancellation
Make tables bookable by the venue and not by customers
Here is a guide on how to make tables bookable by the venue and not by customers
Create a Cover-Count-Only Event
Use this when you want an event that ignores table allocation and sells capacity by covers only, while still appearing in the Live Console.
Amend the pre payment / pre authorisation setting
Here is how to amend a pre payment or pre authorisation you already have
How to Customise Flow Control (Specific Days & Times)
Here is how to customise your flow control on certain days/times of the day
Adding a reccurring seated event (Such as bottomless)
Here is how to add a reoccurring seated event that happens on the same say every week / month You can add reccurring events such as brunches in the system. The great thing about events is that you can Define events to a certain time or have sittings Have different ticket prices Define events to […]
Add a standing ticketed event with scannable tickets
Here is how to create a standing ticketed event / unallocated seated event with scannable tickets
Charging a booking which have cancelled or no showed
If you have a pre authorisation on your account, here is how to charge bookings which have cancelled within your notice period or have not turned up for their booking.
Close a specific room / remove a room closure
Here is how to close a specific room / remove a room closure