How to find a paid voucher that isn’t showing on your list

Posted in Vouchers.

 

If a customer has paid for a voucher but it’s not appearing in your Paid list, follow the steps below.

✅ Before you start:
First double-check that the payment was successfully completed in your payment provider dashboard.

  • Steps to locate and resend the voucher

    1. Go to Manage Vouchers.

    2. Next to the Reset button, change the filter from Paid to Unpaid.

    3. Click Go beside the search bar.

    4. Find the customer in the list and click Flag as Paid.

    5. Switch the filter back to Paid.

    6. Click Resend and the customer will receive their voucher by email.

Don’t worry about the long list!

You may notice a lot of unpaid vouchers appearing in the list. This is completely normal. The system generates a voucher before payment is made so it’s ready to send as soon as your payment provider confirms the transaction. Most of the unpaid vouchers you see are simply from customers who didn’t complete checkout or changed their mind at the payment stage.