Some customers have found they are not receiving their confirmation email into their inbox.
Emails are getting sent by our system but some email providers are sending these emails straight into customers junk folders. Also, some customers are looking for an email from the venue however it comes from system@togo.uk.com
Google mail have updated their spam folders which is now flagging many companies as junk. Unfortunately, our emails seem to be among these. We are in the process of fixing this with Google. Customers with other email domains will be receiving the confirmation emails into their inbox.
There is a message at the end of the booking process in red stating to check their junk folder if they have not received their confirmation.
You can add a booking message to the beginning of the customers journey making them aware to check their junk. Here is how to add a booking message CREATE A BOOKING MESSAGE GUIDE