Charging a booking which have cancelled or no showed

Posted in Pre Paid.

If you have a pre authorisation on your account, here is how to charge bookings which have cancelled within your notice period or have not turned up for their booking.

If a booking cancels within your cancellation period, they will have to call you to cancel. It is then up to your digression if you charge the card the cancellation fee that you have pre authorised their card for. The same principle applies for no shows.

To charge the customers card, follow the below steps

  • Go to the Live Console
  • Locate the booking you wish to charge
  • Click View on the booking
  • Booking Pre-Pay
  • Under completed payments click Charge