Booking options allow you to gather extra details about your customers’ needs before they arrive. You can add tick-box options for things like:
Requiring a high chair
Wanting to watch sports
Preference for indoor or outdoor seating
Needing accessible seating
You can even assign icons to these options, which appear next to the customer’s name in your booking system—making it easy for staff to identify special requirements. Both you and the customer can view and select these options.
One powerful feature of booking options is that they can be linked to specific tables or areas. For example, if you have a “Watch Sports” option and your TVs are in only certain areas, you can restrict this option to those tables—ensuring the customer is only seated where their request can be met.
Go to Manage Venue
Click on Manage Tables
Select Booking Options
Click Add
Fill in the following:
Title – This is what your staff sees on the live console
Description – This is what the customer sees
Maximum Quantity – (e.g., 2 high chairs)
Venue Only – Tick this if the option is for in-house use only
Icon – Optional, adds a symbol that appears next to the customer’s name
Click Add Booking Option
The new booking option will now appear on the right-hand side. To manage it further:
Click Manage next to the booking option
Expand the section called Exclude Table or Exclude Rooms
Tick the boxes for the tables or rooms to exclude
The system will avoid seating customers at these tables if the option is selected
Set your Start and End Dates
Choose either:
All Times
Defined Times
If selecting Defined Times, input the specific times and click Add Times
Click Save Changes
⚠️ Note: The Cost and Cost Type settings are currently inactive and will be available in a future update.
Go to Manage Venue
Click Manage Tables
Select Booking Options
Locate the option you want to remove
Click Delete