Where to find the voucher link for your website/socials
Where to find the voucher link for your website/socials
Discounted vouchers
Discounted Vouchers
Refunding a customer
All refunds need to be processed through your payment provider.
If you need to issue a customer a refund, this must be done directly through your payment provider.
You can obtain the payment reference number from within Togo by finding the customers booking and clicking VIEW and then clicking BOOKING PREPAY/EVENT PREPAY at the top of the screen.
The payment reference number will be displayed here, which you can then use to find the transaction in your payment provider dashboard.
How to resend a voucher
How to resend a voucher
How to mark a deposit as paid in house
Here is a guide on how to mark a deposit on a booking as paid ‘in house’
How to amend a current deposit/pre-auth rule
Here is a guide on to amend a current deposit/pre-auth rule
How to generate a payment link on a booking already in the system
Here is a guide on how to generate a payment link on a booking which is already in the system
How to view completed payments in Togo
How to view completed payments for bookings (not including vouchers)
Removing a pre-paid / pre-authorisation
Here is how to remove a pre-paid / pre-authorisation
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