1. How do we set up and sell these gift vouchers/gift cards through our existing Togo integration?

To sell vouchers on your website you add your unique link to your website. This can be found in your GO LIVE EMAIL or by clicking the BUY VOUCHERS button and copying the URL that is brought up in your web browser address bar. It will loo like this https://togo.uk.com/voucherpurchase.aspx?venueid=2587 (don’t use this one as it is for my test venue!!) The customer fills out the form, selects the value of voucher they wish to purchase and the  proceeds to the payment page where the select make payment with Stripe (or whoever you use as a payment gateway)

2. How is the payment processing handled for these vouchers? Does it integrate with our existing Stripe or Trust account, or is there a separate process?

As above, customers will be presented with a screen to make payment via Stripe or Trust.

3. Once a customer purchases a voucher, how is it issued to them (e.g., via email with a unique code, or a printable PDF)?

Customers are emailed the voucher. Each voucher has a unique code. The purchased voucher details will appear in your unredeemed vouchers page. MANAGE VOUCHERS > UNREDEEMED VOUCHERS. They can either print it or bring it on their mobile device.

Here is an example of a test voucher for my test venue.

4. What is the process for our staff to redeem these vouchers when a customer uses them at the restaurant?

When you are presented with a voucher at the restaurant. You or your staff can scan the QR code on the voucher with any smart phone camera, which will take you to a webpage where you can click to redeem the voucher. You can only redeem a voucher ONCE. Once redeemed it will move to the REDEEMED VOUCHER page. You will then need to deduct the amount for the voucher from the customer’s bill in your till system.

You can also redeem voucher from the UNREDEEMED VOUCHERS page by matching the unique code on the voucher with the one in the list and clicking the REDEEM button.

5. Is the voucher system tightly integrated with the booking system, or can it operate more independently for purchase and redemption (e.g., for walk-ins?)

You can sell the vouchers in house by clicking MANAGE VOUCHERS > BUY VOUCHERS and filling out the same info the customer would, but when you get to the payment page you will have the option to FLAG AS PAID if you want to take payment in your till system. FLAG AS PAID is not visible to customers only you as the venue.