All refunds need to be processed through your payment provider.

If you need to issue a customer a refund, this must be done directly through your payment provider.

You can obtain the payment reference number from within Togo by finding the customers booking and clicking VIEW and then clicking BOOKING PREPAY/EVENT PREPAY at the top of the screen.

The payment reference number will be displayed here, which you can then use to find the transaction in your payment provider dashboard.