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Add room times

Here is how to add room times

Size exclusion message

Here is how to add a message for customers who try to book a table size you wish to handle yourself instead

Add tables to a menu

If you wish certain menus to be booked on certain tables, here’s how to do it

Add a customers pre order

If a customer has sent you their pre order instead of adding it themselves, here is how to add it to their booking

Remove certain booking times

If you wish to make certain times not available to customers, please follow this guide

Update menu times

Here is how to update the current menu times

Create custom booking links

If you would like to track how many customers are booking through specific channels, here is how to create custom booking links

Convert a normal booking into a private hire

Here is how to convert a normal booking into a private hire

Create a private hire

Here is how to create a private hire

Textshots

Here is how to send text shots

Squeeze In’s

If you would like to enable customers to squeeze in for shorter periods than your cover times, here is how to do it

Change the order of tables

Here is how to change the order in which the tables appear

Addding / Updating Terms and Conditions

Here is how to add or update terms and conditions

Email all bookings on a specific date

Here is how to email all bookings on a specific date

Take away certain booking times

Here is how to remove certain booking times e.g. if you do not want times appearing between 2pm – 4pm

Defined custom flow control

Here is how to define your custom flow control to certain days and times

Cancellation notice

Here is how you can amend how many days you require for a cancellation

Add drinking only tables

Here is a guide on how to add drinking only tables

Make tables bookable by the venue and not by customers

Here is a guide on how to make tables bookable by the venue and not by customers

Add a walk-in only room

Add a walk-in only room to your venue

Custom fully booked message

How do I add a custom fully booked message

Adding an occasional opening to a room

How do I add an occasional opening to a room

Removing a pre-paid / pre-authorisation

Here is how to remove a pre-paid / pre-authorisation

Vouchers not appearing on the list

Customers not finding confirmation emails

Customers claiming they have not received their confirmation emails?

How to apply for a Stripe account

How to apply for a Stripe account

How to view completed payments in Togo

How to view completed payments for bookings (not including vouchers)

How to generate a payment link on a booking already in the system

Here is a guide on how to generate a payment link on a booking which is already in the system

How to amend a current deposit/pre-auth rule

Here is a guide on to amend a current deposit/pre-auth rule

Adding/amending your T&C’s

How to add or amend your venue Terms & Conditions

How to reset the cover times on existing bookings

How to reset the cover times on existing bookings

How to redeem a voucher

How to mark a deposit as paid in house

Here is a guide on how to mark a deposit on a booking as paid ‘in house’

Set pin numbers for staff members

Here is a guide on how to add staff pin numbers

Delete a booking option

How to delete a booking option

How to obtain your Stripe API keys

How to obtain your Stripe API keys

How to find out what your cover times are set to

How to find out what your cover times are set to

Import a mailing list

Here is how to import a mailing list to Togo

Add customers to a blacklist

If a customer keeps on creating bookings and no showing, here is how to add their email to a blacklist

Enforce a menu for a certain amount of people

Here is how to enforce a menu for a ‘X’ amount of people and more

Add pre-payments/pre-authorisations to menus

How to add pre-payments/pre-authorisations to menus

How to mark an event as fully booked

How to mark an event as fully booked

How to remove an event from your normal booking journey

How to unpublish an event from your booking journey

How to cancel a booking

How to cancel a booking

How to un-cancel a booking

How to un-cancel a booking

How to add an info only event

How to add an info only event

How to change the cover time within a menu

How to change the cover time within a menu

Adding a book now button to your socials

How to add a book now button to your socials

Add or remove staff names

Here is a guide on how to add and remove staff members names from the system

Amend pre existing tables

Here is a guide on how to amend pre existing tables

One off seated event

Here is how you create a one off seated event

Adding a reoccurring seated event (Such as bottomless)

Here is how to add a reoccurring seated event that happens on the same say every week / month You can add reoccurring events such as brunches in the system. The great thing about events is that you can Define events to a certain time or have sittings Have different ticket prices Define events to […]

Amend the pre payment / pre authorisation setting

Here is how to amend a pre payment or pre authorisation you already have

Removing tables from a room

Here is how to remove tables from a room

Add new tables to a room

Here’s how to add tables to a room

Create Vouchers

How to create vouchers

Set up a pre payment or pre authorisation

Here’s how to create a pre payment or pre authorisation

Create a payment gateway to take payments or pre authorisations

Do you wish to sell vouchers and/or take payments or pre authorise cards, here’s how to set up a payment gateway

Togo Update

We have updated Togo with a new sleek design with everything you need in one place.

Customise your confirmation email address

You can now send all transactional emails through your own Gmail account. If you would like to do this, please follow this guide: Create an account with gmail ‘yourbusinessname@gmail.com’ Once logged into your account click the circle with your initials on (it’s in the top right of the screen) Click MANAGE YOUR GOOGLE ACCOUNT Click […]

Add a standing ticketed event with scannable tickets

Here is how to create a standing ticketed event / unallocated seated event with scannable tickets

Add a booking option

How to add booking options

Amending Bookings

This is a guide on how to amend bookings

Table and room priority

Here is how to add room and table priority

HTML for booking messages, booking options and custom feedback emails

Here is how to add HTML to make your booking messages, booking options and custom feedback emails stand out more

Amend and delete existing booking messages

Here is how to amend and delete an existing booking message

Required lead time

Here is how to amend the required lead time

Increase or decrease the bookable party size for the customers

Here is a guide on how to increase or decrease the bookable party size for the customers

Table Groups

Here is how to add table groups to the system.

Events with no table allocation however will appear on your live console

Here is a guide how to create an event with no table allocation however will appear on your live console

Close a specific room / remove a room closure

Here is how to close a specific room / remove a room closure

Add and amend opening times

Here is a guide on how to add and amend opening times

Charging a booking which have cancelled or no showed

If you have a pre authorisation on your account, here is how to charge bookings which have cancelled within your notice period or have not turned up for their booking.

Amending a size exclusion

Here is how to amend a size exclusion already set in the system

How to change the maximum party booking size at your venue

Need to change the maximum amount of people per online reservation? Here’s how to do it

Adding a Walk-In

Adding a Walk-In

Move tables around on your table plan

Change in the seating arrangements, no need to worry! Here’s how to change this in Togo

Change the shape of your tables

If you need to change the shape of your tables on the Table view, here is how you do it!

Remove a Booking Manager or System Admin

Change of staff or a promotion? Here’s how to change staff rights on Togo

Change the lead time to delay Online Bookings

This will inhibit the possibility of short notice bookings

Amending your current cover times

Amending your current cover times

Setting up Cover Times

Setting up Cover Times

Add a new Table Plan to your venue

Add a new Table Plan to your venue

How do I add a Booking Message

How do I add a Booking Message on TOGO

Adding and amending Team Members on Togo

How to add a team member for Togo and PIN protection

Add a new user for your venue

Add a new user for your venue

How do I add block off certain days/times on a menu?

If you need to make a menu unavailable for certain days or times, here’s how.

How do I add/amend the times on my menus?

If you need to change the available times of your menu, here’s how

How do I add a Promotional Code

Want to run a promotion at your venue? Here’s how

Exporting Customer Data

How to export Customer Data on Togo

Fully Book your Venue

Want to stop taking bookings on a certain date? Click below to find out how

Change the numbers of Covers

How to change the number of covers at your venue

How to send a Mailshot

Want to promote an event at your venue? Mailshot Manager has you covered!

Adding a Menu

Adding a Menu

Updating a Menu

Updating a menu 

Book in for further training

Can I book in for further training?

Flow Control

Control the number of Covers every 15 minutes

How to change your password

How to change your password on Togo

Changing contact details

How do I update my contact details?

Create an occasional opening

How do I create an occasional opening for a specific day or week?