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Firstly you need to set up your chosen payment system to collect deposits/pre-payments. ToGo supports PayPal, Zapper, RealEx, Sagepay, Stripe and Zonal.

1. Go to ‘Manage Venue’ on the home screen
2. Select ‘Third Party’ at the top of the screen.
3. On the next page, you can add the details of the payment processor of your choice.

To add a pre-payment rule, follow these steps:-

1. Go back to the home screen
2. Select ‘Manage Venue’
3. Select ‘Venue Settings’ at the top of the screen
4. On the next page select ‘Prepay Settings’
5. On the left-hand side of the screen, you can add a new pre-pay rule.
6. Add a description of the rule in description field e.g. Parties over 8 people
7. The ‘Pre-pay rule trigger’ is the size of the party that triggers pre-payments to be taken. Leave at 0 if you want to take pre-payments from any party sizes.
8. the ‘Pre-pay rule amount’ is the amount in £ you want to take from the customer e.g. £5.00
9. The ‘Pre-payment Cut off days’ is the amount of time you wish to give to the customer to pay the deposit/pre-payment. 1 = 24 hours from booking, 2= 48 hours and so on. If you leave this at 0 then the customer has 1 hour from booking to pay the deposit.
10. If using PayPal or Stripe, select whether you would like to ‘take payment’ whereby you receive the money immediately or ‘Authorise Only’ whereby you take card details from a customer without taking money, unless they don’t show and then you can claim the deposit.
11. Tick whether you want to take a deposit per booking or per head. e.g. £5.00 per booking or £5.00 per head.
12. Add a Start date and End date to your rule. IF it is just for one day the start and end date are the same. IF the rule runs constantly, leave the end date blank.
13. The ‘Lead Time Trigger’ is the amount of days before the booking the customer needs to pay the deposit by.
14. Click ‘Add Rule’ and you will see your new pre-payment rule in the list on the right-hand side.

1. Select ‘Venue Statistics’ on the Home Screen
2. Click ‘Customer Reviews’ at the top of the page
3. The next page will show the list of your customer reviews
4. By clicking ‘Details’ next to each review you will see comments and ratings left by that customer.

1. Go to ‘Manage Venue’ on the home screen.
2. Click on ‘Manage Tables’ at the top of the screen.
3. Underneath ‘Add Room’ Type in the name of your table plan e.g. Bar
4. Select ‘Standard’ in room type and then click ‘Add room’
5. On the next page you can add your tables, just fill in the fields for each table and click ‘Assign Table’
6. Repeat step 5 until you have added all your tables for that room.
7. You will see all your current tables in the list on the left-hand side.

If you want tables in a particular room to be unbookable – change the minimum occupancy of that table to 99. This stops customers from booking online but the venue can still add bookings manually.

To add Table Groups:
1. Click ‘Table Groups’ the top of the page
2. Click ‘Add New Table Group’ on the left-hand side which will prompt a pop-up screen.
3. Add the covers and the priority (if you want certain groups used in a particular order)
4. Tick the tables that are part of the group and then click ‘Save’

The simplest way to do this is to add a booking message.

1. On the home screen select ‘Manage Venue’
2. Select ‘Booking Messages’ at the top of the page.
3. On the right-hand side of the screen, you will see ‘Add Booking Message’ fields.
4. Add a title e.g. ‘June Bookings’
5. In the message field add the text you want the customer to see when trying to book in this period of time e.g ‘We are not taking any online bookings throughout June. Sorry for any inconvenience.’
6. Add a start date e.g 1st June
7. Add an end date e.g 31st June. Note that if you want to close bookings for a day the start and end date are the same.
8. Tick ‘All Times’ if you want to stop bookings for the entire service everyday OR tick ‘Defined times’ if the bookings are only stopping for specific hours each day or specific days.
9. If you have selected ‘Defined Times’ add the times and days you are disabling bookings for.
10. Tick ‘Disable Bookings’ AND ‘Show Disabled Times’- this will prompt the booking message to inform customers you are not taking bookings.
10. Click Add – you will now see your message in ‘Current Booking Messages’